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The Patient Experience Technology Market was valued at USD 3.21 billion in 2023 and is expected to reach USD 9.52 billion by 2032 and grow at a CAGR of 12.8% over the forecast period 2024-2032.
The Patient Experience Technology Market with the healthcare system includes encounters with health plans as well as doctors, nurses, and personnel at hospitals, medical practices, and other healthcare facilities. Patient experience comprises various characteristics of healthcare delivery that people value highly when seeking and receiving care, like prompt appointments, easy access to information, and effective contact with health care providers, as a vital component of quality healthcare.
In order to move toward patient-centered treatment, it's important to first understand what patients are going through. The extent to which patients are getting care that is respectful of and attentive to specific patient preferences, needs, and values can be determined by looking at several components of patient experience. In order to provide a whole picture of health-care quality, patient experience must be evaluated alongside other factors like effectiveness and safety of care.
DRIVERS
Government policies and activities that encourage the implementation of HCIT solutions
The developing patient interest for quality consideration
RESTRAINTS
High beginning speculations for IT foundation
Dependent on Hardware and software
OPPORTUNITIES
Demonstrated benefits of patient experience arrangements in working on emergency clinic financial execution
CHALLENGES
Issues connected with information security
IMPACT OF COVID-19
The COVID-19 outbreak had a terrible effect on global public health as well as a significant economic impact over most countries. There have been 290 million instances documented worldwide as of December 31, 2021, with 5,519,881 deaths (World meter). Because the number of fresh patient satisfaction survey data was substantially reduced during the pandemic, many of the conventional survey questions in use today are no longer as relevant. The COVID-19 pandemic also increased the requirement for social distance between physicians and patients, driving demand for telehealth and patient rounding solutions to make the patient care process more convenient. Several firms in this industry have included COVID-19-related capabilities into their current patient experience products, which are free to use.
By Facility Type
Acute care, post-acute care, and non-acute care facilities make up the market. In 2021, acute care institutions held the highest proportion of the market. This can be linked to acute hospitals' greater use of patient experience technologies, the fast-growing geriatric population, and the increasing use of patient-centric care in acute hospitals.
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By Component
Technology and consulting services make up the patient experience technology market. In 2021, the technology segment held the most market share in the United States. It is also expected to increase at its fastest rate during the projection period, as technology is an integral aspect of the patient experience.
Some of the major key players are as follows: Sodexo, Vocera Communications, Aramark, CipherHealth, Accenture, Huron Consulting Group, Qualtrics, GetWell, Press Ganey Associates, HybridChart, and other players.
| Report Attributes | Details |
|---|---|
| Base Year | 2023 |
| Forecast Period | 2024-2032 |
| Historical Data | 2020-2022 |
| Report Scope & Coverage | Market Size, Segments Analysis, Competitive Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook |
| Key Segments | • By Facility Type (Acute care facility, Post-Acute Care Facility, Non-Acute care Facility) • By Component (Technology (Patient Rounding, Consulting Services, Patient experience survey) |
| Regional Analysis/Coverage | North America (US, Canada, Mexico), Europe (Eastern Europe [Poland, Romania, Hungary, Turkey, Rest of Eastern Europe] Western Europe [Germany, France, UK, Italy, Spain, Netherlands, Switzerland, Austria, Rest of Western Europe]), Asia Pacific (China, India, Japan, South Korea, Vietnam, Singapore, Australia, Rest of Asia Pacific), Middle East & Africa (Middle East [UAE, Egypt, Saudi Arabia, Qatar, Rest of Middle East], Africa [Nigeria, South Africa, Rest of Africa], Latin America (Brazil, Argentina, Colombia, Rest of Latin America) |
| Company Profiles | Sodexo, Vocera Communications, Aramark, CipherHealth, Accenture, Huron Consulting Group, Qualtrics, GetWell, Press Ganey Associates, HybridChart, and other players. |
| DRIVERS | • Government policies and activities that encourage the implementation of HCIT solutions • The developing patient interest for quality consideration |
| RESTRAINTS | • High beginning speculations for IT foundation • Dependent on Hardware and software |
Patient experiences with the healthcare system include encounters with health plans as well as doctors, nurses, and personnel at hospitals, medical practices, and other healthcare facilities. Patient experience comprises various characteristics of healthcare delivery that people value highly when seeking and receiving care, like prompt appointments, easy access to information, and effective contact with health care providers, as a vital component of quality healthcare.
Government policies and activities that encourage the implementation of HCIT solutions, the developing patient interest for quality consideration are the main drivers of the Patient Engagement Solutions market.
The by Facility Type is divided into three sub segments is Acute care facility, Post-Acute Care Facility, Non-Acute care Facility
The challenges faced by Patient Experience Technology Market is Issues connected with information security.
Top-down, bottom-up, Quantitative, Qualitative Research, Descriptive, Analytical, Applied, Fundamental Research.
Table of Contents
1. Introduction
1.1 Market Definition
1.2 Scope
1.3 Research Assumptions
2. Research Methodology
3. Market Dynamics
3.1 Drivers
3.2 Restraints
3.3 Opportunities
3.4 Challenges
4. Impact Analysis
4.1 COVID 19 Impact Analysis
4.2 Impact of Ukraine war
5. Value Chain Analysis
6. Porter’s 5 forces model
7. PEST Analysis
8. Patient Experience Technology Market Segmentation, By Facility Type
8.1 Acute care facility
8.1.1 Acute Hospitals
8.1.2 Military Treatment Facility
8.1.3 Children Hospitals
8.1.4 Academic medical center
8.1.5Ambulatory Surgery Center
8.2 Post-Acute Care Facility
8.2.1 Skilled Nursing Facility
8.2.2 Long term acute facility
8.2.3Other
8.3 non-Acute care Facility
8.3.1 Clinics
8.3.2 Physician Office
9. Patient Experience Technology Market Segmentation, By Component
9.1 Technology
9.1.1 Patient Rounding
9.1.2 Consulting Services
9.1.3 Patient experience survey
10. Regional Analysis
10.1 Introduction
10.2 North America
10.2.1 USA
10.2.2 Canada
10.2.3 Mexico
10.3 Europe
10.3.1 Germany
10.3.2 UK
10.3.3 France
10.3.4 Italy
10.3.5 Spain
10.3.6 The Netherlands
10.3.7 Rest of Europe
10.4 Asia-Pacific
10.4.1 Japan
10.4.2 South Korea
10.4.3 China
10.4.4 India
10.4.5 Australia
10.4.6 Rest of Asia-Pacific
10.5 The Middle East & Africa
10.5.1 Israel
10.5.2 UAE
10.5.3 South Africa
10.5.4 Rest
10.6 Latin America
10.6.1 Brazil
10.6.2 Argentina
10.6.3 Rest of Latin America
11 Company Profiles
11.1 Sodexo
11.1.1 Financial
11.1.2 Products/ Services Offered
11.1.3 SWOT Analysis
11.1.4 The SNS view
11.2 Vocera Communications
11.3 Aramark
11.4 CipherHealth
11.5 Accenture
11.6 Huron Consulting Group
11.7 Qualtrics
11.8 GetWell
11.9 Press Ganey Associates
11.10 HybridChart
12 Competitive Landscape
12.1 Competitive Benchmark
12.2 Market Share Analysis
12.3 Recent Developments
13 Conclusion
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By Facility Type
Acute care facility
Acute Hospitals
Military Treatment Facility
Children Hospitals
Academic medical center
Ambulatory Surgery Center
Post-Acute Care Facility
Skilled Nursing Facility
Long term acute facility
Other
Non-Acute care Facility
Clinics
Physician Office
By Component
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REGIONAL COVERAGE:
North America
US
Canada
Mexico
Europe
Eastern Europe
Poland
Romania
Hungary
Turkey
Rest of Eastern Europe
Western Europe
Germany
France
UK
Italy
Spain
Netherlands
Switzerland
Austria
Rest of Western Europe
Asia Pacific
China
India
Japan
South Korea
Vietnam
Singapore
Australia
Rest of Asia Pacific
Middle East & Africa
Middle East
UAE
Egypt
Saudi Arabia
Qatar
Rest of the Middle East
Africa
Nigeria
South Africa
Rest of Africa
Latin America
Brazil
Argentina
Colombia
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Product Analysis
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