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The Healthcare BPO Market Size was valued at USD 380.8 billion in 2023 and is expected to reach USD 873.8 billion by 2032, growing at a CAGR of 9.71% over the forecast period 2024-2032.
There are great growth opportunities in the healthcare BPO market due to a wide range of factors that consider the developing requirements of the healthcare sector. The primary drivers include the growing demand for affordable healthcare services, rapid implementations of digital technologies, and demands for specialized solutions. Outsourcing cost-effective services, technologies, and expertise from external providers enables healthcare organizations to lower operational costs. Further expanding the market, cloud-based BPO solutions in hospitals and clinics have also aided international service delivery at affordable costs.
Increasing pressure from healthcare organizations to manage the cost as demand from the consumer grows and regulatory change occurs is another factor propelling the growth of this market. Structural shifts - push toward value-based care, care management, and cost-sharing- compelling these organizations to seek efficiency through outsourcing. Healthcare outsourcing solutions further contribute significantly to enhancing patient care, population health optimization, and reducing overall operational costs. The increasing demand for digital solutions, including telemonitoring and electronic health services, has increased electronic health records and claims processing due to chronic illnesses like cardiovascular disease.
Recent collaborations in the industry show that the organization has become dedicated to using modern technology to improve efficiency in its operations. This can be seen in partnerships, such as Genpact and GE HealthCare, and the recent extension of a long-term partnership by McKesson with Genpact. In this regard, organizations use automation and AI to change healthcare finance and operational processes. In turn, these strategic collaborations point out that the healthcare industry depends on digital solutions for the enhancement of innovation, satisfaction of customers, and better management of resources.
While the healthcare BPO market has tremendous growth potential, concerns over data security, the risk of cyber-attacks, and loss of control over outsourced activities may limit its growth. With increased exposure of sensitive patient information to third-party vendors, data security risks are on the rise and thus demand stringent compliance measures. In general, however, the healthcare BPO market is likely to remain positive and on the uptick, as trends point towards increasing reliance on outsourcing as a strategic approach in dealing with the rise in healthcare costs and to address the increasing demand for quality healthcare services.
Drivers
Rising Pressure to Reduce Healthcare Costs Drives Healthcare BPO Market Growth
The primary growth driver for the healthcare BPO market is the rising pressure to curb increasing healthcare costs. As the cost of healthcare continues to rise, organizations are compelled to manage and contain such costs. Outsourcing non-core functions such as medical billing, claims processing, and other administrative activities to specialized BPO service providers has become an effective means to enjoy considerable cost savings. Outsourcing can help healthcare organizations reduce their costs on labor, space, and resource management, thus allowing them to focus more on core activities such as patient care and innovation in the clinical fields. Offshore outsourcing amplifies these savings with lower labor costs in other regions besides increasing efficiency and productive operation. Structural factors also include a shift toward value-based care, more emphasis on care management, and higher cost-sharing with patients which are slowing the growth of healthcare spending. The health insurance exchanges in the United States have also increased competition and hence put pressure on the payer margins, forcing them to outsource because they need to optimize their costs. Besides, governmental efforts in implementing BPO strategies and the implementation of cloud-based solutions increase the security of data and help increase the demand for healthcare BPO services. Increasing chronic diseases and population aging further add to the requirement for efficient management of patient and claim records and fuel the growth of the market. This is ultimately pushing healthcare providers toward outsourcing solutions and means to ensure cost-effectiveness and high standards of service in an increasingly competitive landscape.
Restraints
Hidden Outsourcing Costs and Regulatory Complexities Restrain Healthcare BPO Market Growth
Hidden costs and the complexity of regulatory requirements severely hinder the healthcare BPO market. Unforeseen costs in vendor selection, process transition, security measures, and compliance with international data privacy laws can degrade the expected savings, reducing the attractiveness of outsourcing and slowing down market growth.
By Payer Service
The Claims Management segment under Payer Services led the healthcare BPO market in 2023 with a market share of approximately 30%. This is because streamlined claims processing is critical for payers to improve accuracy, reduce errors, and shorten payment cycles, especially when managing large volumes of claims. Claims Management also addresses the growing demands for fraud detection and cost control, making it a core outsourced function.
Analytics & Fraud Management would emerge as the fastest-growing segment within Payer Services with an expected CAGR of 12% between 2024 and 2032. Growth will be driven by an increase in the use of data analytics for fraud prevention and cost optimization, enabling healthcare organizations to better the processes for decision-making while achieving better patient outcomes.
By Provider Service
In 2023, the largest share in the healthcare BPO market was captured by Revenue Cycle Management, at about 35%. The reason for RCM's dominance is its direct impact on financial stability because it encompasses processes critical to billing, claim submission, and revenue generation, which helps providers maximize reimbursements and minimize denials.
The fastest-growing segment within Provider Services is Patient Care at 11% through 2032. This sector is growing fast because attention to improving patient experiences and outcomes is becoming more stringent. The outsourcing of various Patient Care activities, which include telehealth services as well as remote monitoring activities, allows providers to refocus on core medical responsibilities while ensuring that patient interfaces are continuous and of maximum quality.
North America held the largest share in terms of market by region in 2023. This is mainly because of the massive percentage of adoption of EHRs, as enhanced through HIPAA 5010 compliance. The Health Insurance Portability and Accountability Act or HIPAA 5010 mandated the use of electronic standards in various processes dealing with health care; like the submission of bills and claims for processing purposes; and that is very fast and rapid and paved its way in every place across healthcare organizations. This has therefore contributed to increasing demand for high-value special BPO services to service and optimize the EHR system, which drives this market. North America is also in heavy demand for outsourcing because this is where many healthcare providers, payers, and pharmaceutical companies are based. Such companies, with challenging regulatory environments and complicated operating requirements, are increasingly searching for third-party support as they seek to manage effective, compliant services. With its complex regulatory environment paired with the complexity of its health operations, North America also requires more sophisticated levels of support services, which are available from BPO providers.
The region also benefits through good infrastructure for healthcare technology and innovation in North America, which has become a hotspot for outsourcing. This synchronization of regulatory obligations, huge healthcare infrastructure, and adoption of EHR solidifies North America's leading status as the number one geography for healthcare BPO services, and it represents extreme strategic significance in the international market. With this pace, the operational efficiency as well as regulatory compliance objectives of the healthcare organizations going on in this region, demand for BPO services is likely to be upbeat.
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1. IT & Consulting Services (End-to-End Solutions)
IBM Corporation
Infosys BPM
NTT Data Corporation
Tata Consultancy Services (TCS)
Wipro
2. Revenue Cycle Management (RCM) & Financial Services
R1 RCM
Firstsource Solutions
GeBBS Healthcare Solutions
Omega Healthcare
3. Claims Processing & Payer Services
IQVIA
Genpact
Sutherland Global
Mphasis
4. Data Analytics & Fraud Management
Infosys BPM
Sykes Enterprises
Parexel International
IQVIA
5. Pharmaceutical & Clinical Services
Lonza
Parexel International
IQVIA
6. Patient Care & Engagement Services
UnitedHealth Group
Xerox Corporation
Sykes Enterprises
7. Customer Relationship Management (CRM) & Support Services
Sutherland Global
WNS (Holdings) Limited
Invensis Technologies
In April 2024, Accenture Plc completed its acquisition of Health Unlimited to broaden its service offerings and harness the potential of generative AI. This acquisition adds expertise in behavioral science, customer strategy, and CRM activation to Accenture’s portfolio.
In March 2024, Cognizant Technology Solutions Corporation partnered with Microsoft to integrate advanced AI into healthcare administration. This collaboration aims to enhance productivity and efficiency for both payers and providers by prioritizing timely responses and improving patient care.
| Report Attributes | Details |
|---|---|
| Market Size in 2023 | US$ 380.8 Billion |
| Market Size by 2032 | US$ 873.8 Billion |
| CAGR | CAGR of 9.71% From 2024 to 2032 |
| Base Year | 2023 |
| Forecast Period | 2024-2032 |
| Historical Data | 2020-2022 |
| Report Scope & Coverage | Market Size, Segments Analysis, Competitive Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook |
| Key Segments | • By Payer Service (Claims Management, Integrated Front-end Services & Back-office Operations, Member Management, Billing & Accounts Management, Analytics & Fraud Management, HR) • By Provider Service (Revenue Cycle Management, Patient Care, Patient Enrollment) |
| Regional Analysis/Coverage |
North America (US, Canada, Mexico), Europe (Eastern Europe [Poland, Romania, Hungary, Turkey, Rest of Eastern Europe] Western Europe [Germany, France, UK, Italy, Spain, Netherlands, Switzerland, Austria, Rest of Western Europe]), Asia Pacific (China, India, Japan, South Korea, Vietnam, Singapore, Australia, Rest of Asia Pacific), Middle East & Africa (Middle East [UAE, Egypt, Saudi Arabia, Qatar, Rest of Middle East], Africa [Nigeria, South Africa, Rest of Africa], Latin America (Brazil, Argentina, Colombia, Rest of Latin America) |
| Company Profiles | Accenture, Cognizant, IBM Corporation, Infosys BPM, NTT Data Corporation, Tata Consultancy Services (TCS), Wipro, R1 RCM, Firstsource Solutions, GeBBS Healthcare Solutions, Omega Healthcare, IQVIA, Genpact, Sutherland Global, Mphasis, Sykes Enterprises, Parexel International, Lonza, UnitedHealth Group, Xerox Corporation, WNS (Holdings) Limited |
| DRIVERS |
Rising Pressure to Reduce Healthcare Costs Drives Healthcare BPO Market Growth |
| RESTRAINTS |
Hidden Outsourcing Costs and Regulatory Complexities Restrain Healthcare BPO Market Growth |
Ans: The Healthcare BPO market size is estimated to reach US$ 873.8 bn by 2032.
Revenue Cycle Management, Patient Enrollment, Patient Care are the sub segments of Healthcare BPO market.
Key drivers of the Healthcare BPO Market is there is a lot of pressure to cut healthcare expenses because they are skyrocketing, Increased Access to Technology and Nearshore Outsourcing Destinations.
Healthcare Business Process Outsourcing (BPO) is a method that allows healthcare organisations to choose the best third-party vendors for certain business operations. As a result, medical professionals and hospitals must devote more of their time to patient care.
Ans: The Healthcare BPO Market is to grow at a CAGR of 9.71% over the forecast period 2024-2032.
1.1 Market Definition
1.2 Scope (Inclusion and Exclusions)
1.3 Research Assumptions
2. Executive Summary
2.1 Market Overview
2.2 Regional Synopsis
2.3 Competitive Summary
3. Research Methodology
3.1 Top-Down Approach
3.2 Bottom-up Approach
3.3. Data Validation
3.4 Primary Interviews
4. Market Dynamics Impact Analysis
4.1 Market Driving Factors Analysis
4.1.2 Drivers
4.1.2 Restraints
4.1.3 Opportunities
4.1.4 Challenges
4.2 PESTLE Analysis
4.3 Porter’s Five Forces Model
5. Statistical Insights and Trends Reporting
5.1 Adoption Rates, 2023
5.2 User Demographics, By User Type and Roles, 2023
5.3 Feature Analysis, by Feature Type
5.4 Cost Analysis, by Software
5.5 Integration Capabilities
5.6 Regulatory Compliance, by Region
6. Competitive Landscape
6.1 List of Major Companies, By Region
6.2 Market Share Analysis, By Region
6.3 Service Benchmarking
6.3.1 Service specifications and features
6.3.2 Pricing
6.4 Strategic Initiatives
6.4.1 Marketing and promotional activities
6.4.2 Distribution and Supply Chain Strategies
6.4.3 Expansion plans and new Service launches
6.4.4 Strategic partnerships and collaborations
6.5 Technological Advancements
6.6 Market Positioning and Branding
7. Healthcare BPO Market Segmentation, by Payer Service
7.2 Claims Management
7.2.1 Claims Management Market Trends Analysis (2020-2032)
7.2.2 Claims Management Market Size Estimates and Forecasts to 2032 (USD Million)
7.3 Integrated Front-end Services & Back-office Operations
7.3.1 Integrated Front-end Services & Back-office Operations Market Trends Analysis (2020-2032)
7.3.2 Integrated Front-end Services & Back-office Operations Market Size Estimates and Forecasts to 2032 (USD Million)
7.4 Member Management
7.4.1 Member Management Market Trends Analysis (2020-2032)
7.4.2 Member Management Market Size Estimates and Forecasts to 2032 (USD Million)
7.5 Billing & Accounts Management
7.5.1 Billing & Accounts Management Market Trends Analysis (2020-2032)
7.5.2 Billing & Accounts Management Market Size Estimates and Forecasts to 2032 (USD Million)
7.6 Analytics & Fraud Management
7.6.1 Analytics & Fraud Management Market Trends Analysis (2020-2032)
7.6.2 Analytics & Fraud Management Market Size Estimates and Forecasts to 2032 (USD Million)
7.7 HR
7.7.1 HR Market Trends Analysis (2020-2032)
7.7.2 HR Market Size Estimates and Forecasts to 2032 (USD Million)
8. Healthcare BPO Market Segmentation, by Provider Service
8.2 Revenue Cycle Management
8.2.1 Revenue Cycle Management Market Trends Analysis (2020-2032)
8.2.2 Revenue Cycle Management Market Size Estimates and Forecasts to 2032 (USD Million)
8.3 Patient Care
8.3.1 Patient Care Market Trends Analysis (2020-2032)
8.3.2 Patient Care Market Size Estimates and Forecasts to 2032 (USD Million)
8.4 Patient Enrollment
8.4.1 Patient Enrollment Market Trends Analysis (2020-2032)
8.4.2 Patient Enrollment Market Size Estimates and Forecasts to 2032 (USD Million)
9. Regional Analysis
9.1 Chapter Overview
9.2 North America
9.2.1 Trends Analysis
9.2.2 North America Healthcare BPO Market Estimates and Forecasts, by Country (2020-2032) (USD Million)
9.2.3 North America Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.2.4 North America Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.2.5 USA
9.2.5.1 USA Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.2.5.2 USA Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.2.6 Canada
9.2.6.1 Canada Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.2.6.2 Canada Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.2.7 Mexico
9.2.7.1 Mexico Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.2.7.2 Mexico Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3 Europe
9.3.1 Eastern Europe
9.3.1.1 Trends Analysis
9.3.1.2 Eastern Europe Healthcare BPO Market Estimates and Forecasts, by Country (2020-2032) (USD Million)
9.3.1.3 Eastern Europe Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.1.4 Eastern Europe Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3.1.5 Poland
9.3.1.5.1 Poland Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.1.5.2 Poland Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3.1.6 Romania
9.3.1.6.1 Romania Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.1.6.2 Romania Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3.1.7 Hungary
9.3.1.7.1 Hungary Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.1.7.2 Hungary Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3.1.8 Turkey
9.3.1.8.1 Turkey Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.1.8.2 Turkey Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3.1.9 Rest of Eastern Europe
9.3.1.9.1 Rest of Eastern Europe Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.1.9.2 Rest of Eastern Europe Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3.2 Western Europe
9.3.2.1 Trends Analysis
9.3.2.2 Western Europe Healthcare BPO Market Estimates and Forecasts, by Country (2020-2032) (USD Million)
9.3.2.3 Western Europe Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.4 Western Europe Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.3.2.5 Germany
9.3.2.5.1 Germany Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.5.2 Germany Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.6 France
9.3.2.6.1 France Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.6.2 France Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.7 UK
9.3.2.7.1 UK Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.7.2 UK Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.8 Italy
9.3.2.8.1 Italy Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.8.2 Italy Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.9 Spain
9.3.2.9.1 Spain Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.9.2 Spain Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.10 Netherlands
9.3.2.10.1 Netherlands Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.10.2 Netherlands Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.11 Switzerland
9.3.2.11.1 Switzerland Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.11.2 Switzerland Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.12 Austria
9.3.2.12.1 Austria Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.12.2 Austria Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.3.2.13 Rest of Western Europe
9.3.2.13.1 Rest of Western Europe Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.3.2.13.2 Rest of Western Europe Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4 Asia Pacific
9.4.1 Trends Analysis
9.4.2 Asia Pacific Healthcare BPO Market Estimates and Forecasts, by Country (2020-2032) (USD Million)
9.4.3 Asia Pacific Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.4 Asia Pacific Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.5 China
9.4.5.1 China Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.5.2 China Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.6 India
9.4.5.1 India Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.5.2 India Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.5 Japan
9.4.5.1 Japan Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.5.2 Japan Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.6 South Korea
9.4.6.1 South Korea Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.6.2 South Korea Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.7 Vietnam
9.4.7.1 Vietnam Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.2.7.2 Vietnam Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.8 Singapore
9.4.8.1 Singapore Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.8.2 Singapore Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.9 Australia
9.4.9.1 Australia Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.9.2 Australia Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.4.10 Rest of Asia Pacific
9.4.10.1 Rest of Asia Pacific Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.4.10.2 Rest of Asia Pacific Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.5 Middle East and Africa
9.5.1 Middle East
9.5.1.1 Trends Analysis
9.5.1.2 Middle East Healthcare BPO Market Estimates and Forecasts, by Country (2020-2032) (USD Million)
9.5.1.3 Middle East Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.1.4 Middle East Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.5.1.5 UAE
9.5.1.5.1 UAE Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.1.5.2 UAE Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.5.1.6 Egypt
9.5.1.6.1 Egypt Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.1.6.2 Egypt Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.5.1.7 Saudi Arabia
9.5.1.7.1 Saudi Arabia Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.1.7.2 Saudi Arabia Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.5.1.8 Qatar
9.5.1.8.1 Qatar Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.1.8.2 Qatar Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.5.1.9 Rest of Middle East
9.5.1.9.1 Rest of Middle East Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.1.9.2 Rest of Middle East Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.5.2 Africa
9.5.2.1 Trends Analysis
9.5.2.2 Africa Healthcare BPO Market Estimates and Forecasts, by Country (2020-2032) (USD Million)
9.5.2.3 Africa Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.2.4 Africa Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.5.2.5 South Africa
9.5.2.5.1 South Africa Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.2.5.2 South Africa Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.5.2.6 Nigeria
9.5.2.6.1 Nigeria Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.5.2.6.2 Nigeria Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.6 Latin America
9.6.1 Trends Analysis
9.6.2 Latin America Healthcare BPO Market Estimates and Forecasts, by Country (2020-2032) (USD Million)
9.6.3 Latin America Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.6.4 Latin America Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.6.5 Brazil
9.6.5.1 Brazil Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.6.5.2 Brazil Healthcare BPO Market Estimates and Forecasts, by Provider Service(2020-2032) (USD Million)
9.6.6 Argentina
9.6.6.1 Argentina Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.6.6.2 Argentina Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.6.7 Colombia
9.6.7.1 Colombia Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.6.7.2 Colombia Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
9.6.8 Rest of Latin America
9.6.8.1 Rest of Latin America Healthcare BPO Market Estimates and Forecasts, by Payer Service (2020-2032) (USD Million)
9.6.8.2 Rest of Latin America Healthcare BPO Market Estimates and Forecasts, by Provider Service (2020-2032) (USD Million)
10. Company Profiles
10.1 Accenture
10.1.1 Company Overview
10.1.2 Financial
10.1.3 Products/ Services Offered
110.1.4 SWOT Analysis
10.2 Cognizant Technology Solutions
10.2.1 Company Overview
10.2.2 Financial
10.2.3 Products/ Services Offered
10.2.4 SWOT Analysis
10.3 GeBBS Healthcare Solutions
10.3.1 Company Overview
10.3.2 Financial
10.3.3 Products/ Services Offered
10.3.4 SWOT Analysis
10.4 Genpact
10.4.1 Company Overview
10.4.2 Financial
10.4.3 Products/Services Offered
10.4.4 SWOT Analysis
10.5 HCL Technologies
10.5.1 Company Overview
10.5.2 Financial
10.5.3 Products/Services Offered
10.5.4 SWOT Analysis
10.6 IBM Corporation
10.6.1 Company Overview
10.6.2 Financial
10.6.3 Products/Services Offered
10.6.4 SWOT Analysis
10.7 Infosys BPM
10.7.1 Company Overview
10.7.2 Financial
10.7.3 Products/Services Offered
10.7.4 SWOT Analysis
10.8 Mphasis
10.8.1 Company Overview
10.8.2 Financial
10.8.3 Products/Services Offered
10.8.4 SWOT Analysis
10.9 Omega Healthcare
10.9.1 Company Overview
10.9.2 Financial
10.9.3 Products/Services Offered
10.9.4 SWOT Analysis
10.10 Parexel International
10.10.1 Company Overview
10.10.2 Financial
10.10.3 Products/Services Offered
10.10.4 SWOT Analysis
11. Use Cases and Best Practices
12. Conclusion
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When we talk about primary research, it is a type of study in which the researchers collect relevant data samples directly, rather than relying on previously collected data. This type of research is focused on gaining content specific facts that can be sued to solve specific problems. Since the collected data is fresh and first hand therefore it makes the study more accurate and genuine.
We at SNS Insider have divided Primary Research into 2 parts.
Part 1 wherein we interview the KOLs of major players as well as the upcoming ones across various geographic regions. This allows us to have their view over the market scenario and acts as an important tool to come closer to the accurate market numbers. As many as 45 paid and unpaid primary interviews are taken from both the demand and supply side of the industry to make sure we land at an accurate judgement and analysis of the market.
This step involves the triangulation of data wherein our team analyses the interview transcripts, online survey responses and observation of on filed participants. The below mentioned chart should give a better understanding of the part 1 of the primary interview.
Part 2: In this part of primary research the data collected via secondary research and the part 1 of the primary research is validated with the interviews from individual consultants and subject matter experts.
Consultants are those set of people who have at least 12 years of experience and expertise within the industry whereas Subject Matter Experts are those with at least 15 years of experience behind their back within the same space. The data with the help of two main processes i.e., FGDs (Focused Group Discussions) and IDs (Individual Discussions). This gives us a 3rd party nonbiased primary view of the market scenario making it a more dependable one while collation of the data pointers.
Step 3: Data Bank Validation
Once all the information is collected via primary and secondary sources, we run that information for data validation. At our intelligence centre our research heads track a lot of information related to the market which includes the quarterly reports, the daily stock prices, and other relevant information. Our data bank server gets updated every fortnight and that is how the information which we collected using our primary and secondary information is revalidated in real time.
Step 4: QA/QC Process
After all the data collection and validation our team does a final level of quality check and quality assurance to get rid of any unwanted or undesired mistakes. This might include but not limited to getting rid of the any typos, duplication of numbers or missing of any important information. The people involved in this process include technical content writers, research heads and graphics people. Once this process is completed the title gets uploader on our platform for our clients to read it.
Step 5: Final QC/QA Process:
This is the last process and comes when the client has ordered the study. In this process a final QA/QC is done before the study is emailed to the client. Since we believe in giving our clients a good experience of our research studies, therefore, to make sure that we do not lack at our end in any way humanly possible we do a final round of quality check and then dispatch the study to the client.
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HR
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REGIONAL COVERAGE:
North America
US
Canada
Mexico
Europe
Eastern Europe
Poland
Romania
Hungary
Turkey
Rest of Eastern Europe
Western Europe
Germany
France
UK
Italy
Spain
Netherlands
Switzerland
Austria
Rest of Western Europe
Asia Pacific
China
India
Japan
South Korea
Vietnam
Singapore
Australia
Rest of Asia Pacific
Middle East & Africa
Middle East
UAE
Egypt
Saudi Arabia
Qatar
Rest of the Middle East
Africa
Nigeria
South Africa
Rest of Africa
Latin America
Brazil
Argentina
Colombia
Request for Country Level Research Report: Country Level Customization Request
Available Customization
With the given market data, SNS Insider offers customization as per the company’s specific needs. The following customization options are available for the report:
Product Analysis
Criss-Cross segment analysis (e.g. Product X Application)
Product Matrix which gives a detailed comparison of the product portfolio of each company
Geographic Analysis
Additional countries in any of the regions
Company Information
Detailed analysis and profiling of additional market players (Up to five)
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